The Complexity Advantage

Susanne Kelly; Mary Ann Allison

The science of complexity makes order 7 out of chaos. It has shown that from the smallest atomic particle, to an ecosystem, to the human body, any entity can be viewed as a self-organizing system. Mary Ann Allison and Susanne Kelly draw on their research at Citibank, a recognized pioneer in the successful application of complexity theory to the business world, and show managers how to use the self-organizing methods drawn from the study of complexity to increase efficiency and creativity, inspire new ways of leading, and help to predict the behaviors of employees, customers, vendors, and competitors -- thus making any business more successful.

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