Waves of Change: Business Evolution Through Information Technology

James L. McKenney; Duncan C. Copeland; Richard O. Mason

Information technology (IT) has revolutionized many industries over the past several decades. McKenney examines two cases in which IT facilitated radical change--the development of Bank of America's ERMA check-sorting system and American Airlines' SABRE reservation system. From these experiences, he presents a framework for an IT-based strategy that will help managers in all industries to improve their competitive strengths.

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