Knowledge Management: The Central Focus for Intelligent-Acting Organizaions

Wiig, Karl M.

This book is about a new set of foundations for management methods. Specifically, it is about what knowledge is, and how business can use knowledge, harness, enhance, and manage it to the maximum benefit to the organization. The central premise behind knowledge management (KM) is that all the factors that lead to superior performance -- organizational creativity, operational effectiveness, and quality of products and services -- are improved when better knowledge is made available and used competently. While this premise supports the management philosophies and corporate cultures of highly successful companies, it is in direct contrast to traditional Taylorism. KM complements and must be considered in combination with modern management methods such as Dr. Deming's Total Quality Management.

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